Smaller and less expensive IT support options can be slow to respond to when problems arise.
Why Remote & Onsite Support Matters
Remote and onsite support is a critical component of your IT. When you go with a low-cost or inexperienced option, you risk creating more headaches than solutions.
Slow support
Offshore challenges
Less expensive IT support firms often use offshore support teams that can create language barriers.
Loss of productivity
When IT support is slow or needs constant escalation to solve a problem, it grinds your productivity to a halt.
Not understanding your needs
Smaller and less expensive remote and onsite support options rarely know your business and its unique needs.
From Our Blog
Remote & Onsite Support
While it can be tempting for a small or mid-sized business owner to go with the cheapest IT services available, it’s important to remember that not all IT support is created equal.
All managed IT services providers offer some form of remote support, but as you shop around for a partner, it’s in your best interest to go with one that supplies you with some level of on-site support as well.
Not only that, but you need to find out just what type of remote support your provider offers.
Most lower-cost providers offshore their remote support capabilities, and while this is definitely more cost-effective for them, the level of support you receive often leaves a lot to be desired.
There are generally two common issues businesses have with offshore remote support:
1. English is not the first language, which can lead to frustration and misunderstandings.
2. Offshore support centers usually work on a tiered system, meaning any issue that can’t be resolved quickly needs to be escalated further and further up the chain.
Since remote support is ideally supposed to offer a more efficient way to address hardware and software issues, having to navigate language issues and continually describe your problem over and over again as your ticket gets escalated isn’t exactly ideal.
It also ends up being less cost-effective in the long run. Time is money, as they say, and the more time you have to spend on the phone or in a chat with support, the less time you’re able to spend focused on being productive.
Our Core Services
It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.
Managed IT Services
Make IT yours with comprehensive managed IT solutions tailored to your firm's unique model and goals.
IT Consulting
Take IT to the next level with a top-tier technology partner that goes deeper to deliver on your evolving business needs.
Cyber Security
Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.
IT Audits
Uncover your IT potential with a systematic review of your IT strengths and weaknesses.
We Do IT Differently
A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.
Predictable Pricing
A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
Concierge-Level Service
A dedicated primary technician delivers white-glove service at every touch point.
Only Experts
A team of senior specialists from every IT discipline provides the right solution every time.
Start Smart
A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
Compliance Experts
Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
100% Local
Based right in your backyard, our entire team is local to the Pacific Northwest.
Committed to Communication
Always up to speed on your IT, your team is quick to respond with a clear plan of action.
Personalized Support
Real support from real people who know you and your business, not an automated system.
Remote &
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