Remote & Onsite Support

Assistance when and where your organization needs it.

A Better Support Model

At Dynamic Computing, we believe IT support — even remote support — should feel personal. That’s why every one of our clients has a dedicated service technician that is a member of our team. 

These technicians are all local, have years of experience, and take the time to actually understand our clients and their needs. They also have access support of their own from a lead service technician.

There are benefits to this approach for both our clients and our organization itself. For one, having local and dedicated technicians allows us to serve our clients quicker remotely and on-site. And since our technicians already have deep knowledge of a client’s technology, they are usually able to solve 70-90% of issues when a ticket first arrives.

Why Remote & Onsite Support Matters

Remote and onsite support is a critical component of your IT. When you go with a low-cost or inexperienced option, you risk creating more headaches than solutions.

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Slow support

Smaller and less expensive IT support options can be slow to respond to when problems arise. 

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Offshore challenges

Less expensive IT support firms often use offshore support teams that can create language barriers.
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Loss of productivity

When IT support is slow or needs constant escalation to solve a problem, it grinds your productivity to a halt.
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Not understanding your needs

Smaller and less expensive remote and onsite support options rarely know your business and its unique needs.

What's Included?

Our Remote & Onsite Support services are unique in that each business we partner with has a team dedicated to support.

  • Local service technicians
  • Onsite and remote support
  • Dedicated service technicians
  • 24/7 availability
  • Support that truly understands your business needs

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Get the most out of your organization's IT

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Our Core Services

It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.

Managed IT Services

Make IT yours with comprehensive managed IT solutions tailored to your firm's unique model and goals.

IT Consulting

Take IT to the next level with a top-tier technology partner that goes deeper to deliver on your evolving business needs.

Cyber Security

Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.

IT Audits

Uncover your IT potential with a systematic review of your IT strengths and weaknesses.

We Do IT Differently

A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.

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Predictable Pricing

A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
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Concierge-Level Service

A dedicated primary technician delivers white-glove service at every touch point.

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Only Experts

A team of senior specialists from every IT discipline provides the right solution every time.
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Start Smart

A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
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Compliance Experts

Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
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100% Local

Based right in your backyard, our entire team is local to the Pacific Northwest.
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Committed to Communication

Always up to speed on your IT, your team is quick to respond with a clear plan of action.
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Personalized Support

Real support from real people who know you and your business, not an automated system.

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Get IT Right This Time

You deserve focused, expert-managed IT services that meet your complex needs.

FAQs

What is Remote and Onsite Support?
Remote and Onsite Support are the two options for support available to your business. Remote support is generally done via a ticketing system, where users send a message detailing issues they are having. Most of these issues can be resolved remotely by the IT provider, but for those that can’t be — or for events like an office move — members of the IT team will be physically present onsite.
What are the different levels of Remote and Onsite Support?
Not every form of support is created equal. Lower cost IT providers often utilize offshore support companies, which can delay issues being resolved, and create additional problems due to language barriers. At Dynamic Computing, our support teams — both remote and onsite — are local to your business, allowing us to resolve issues much more quickly.
What should be included with Remote and Onsite Support?
Remote and Onsite Support services should include local service technicians for expedited support, 24/7 availability, and dedicated team members that fully understand your business and its unique needs.