IT Documentation

Simplify the process of deploying IT in your organization.

Get Started

Know All the Tech Your Companies Relies Upon

As your company grows, the amount of technology you have grows along with it. Sound IT documentation ensures you know every piece of IT your company owns and uses — and what isn’t being used enough.

IT documentation is also critical for a quick recovery when hardware fails, new security and compliance challenges arise, and your ability to onboard and offboard employees efficiently.

Why IT Documentation Matters

Having detailed documentation of every piece of IT you own is not just a best practice, it is a necessity for ensuring smooth operations and mitigating risks.

dyn_unknown_tech_icon

Unknown tech

Not knowing what hardware and software you have is a recipe for over-spending and security risks.
dyn_wasted_dollars_icon

Wasted dollars

Without proper documentation, you can easily spend too much on hardware and software you already have.

dyn_onsite_support_icon3

Lack of productivity

Poor IT documentation usually makes it harder to onboard new employees with the tools they need.

dyn_onsite_support_icon1

Slow recovery times

If you don't document your processes for recovering from failures or attacks, it takes a lot longer to get back on your feet. 

What's Included?

Our IT Documentation services are designed to ensure your IT doesn't slow you down. We can provide you with:

  • Developing comprehensive documentation
  • Regular documentation updates and maintenance
  • Implementing security policies and compliance measures
  • Assisting with disaster recovery planning
  • Knowledge sharing and training

dynamic_it_sourcing_blog_hero-1

From Our Blog 

Why IT Documentation Needs Your Complete Attention

 

Do you know every piece of hardware your organization currently owns? What about all the software your team uses? How quickly — and smoothly — can you give new hires the tools they need to hit the ground running?

If your answer to any of these questions is “I don’t know” or “You know, I’m not really sure,” your company’s IT documentation needs work.

What is IT documentation? The bland, technical answer is it’s the systemic recording and organization of all the information about your company’s IT environment. The nutshell version is it’s a database and a knowledgebase of all your company’s tools and processes.

IT documentation varies depending on the size and needs of a business, but in general, there are nine areas that need to be documented. These are:

1. Physical assets.  A detailed list of all physical IT assets, such as servers, desktops, laptops, wireless access points, switches, printers, and other network infrastructure. This inventory typically includes information about the asset's model, serial number, warranty, location, and current status.

2. Software.  Documentation of all software applications, operating systems, and licenses used within the organization. This includes license keys, versions, installation guides, update records, and information on support agreements.

3. Network diagrams.  Maps and descriptions of the company’s network infrastructure, including IP address schemas, VLANs, firewall settings, VPN configurations, and server locations. This helps in understanding the interconnections and communications within the network.

4. Configurations.  Records of the settings and configurations of servers, workstations, databases, and other IT systems. This information is crucial for troubleshooting and recovery efforts in case of failures or security incidents.

5. Security policies.  Detailed documentation of the company’s IT security policies, including access control mechanisms, encryption methods, user authentication procedures, and data protection strategies.

6. Backups.  Comprehensive documentation of backup schedules, procedures, and storage locations, as well as disaster recovery plans that outline the steps to restore IT systems in case of a catastrophic failure.

7. Recurring tasks.  Written instructions for routine IT tasks such as software installations, patch management, user account creation, and network monitoring. SOPs help ensure consistency and efficiency in IT operations.

8. How-to’s.  Documentation of common technical issues and their solutions. These guides enable IT staff to quickly resolve problems without needing to reinvent the wheel each time a similar issue arises.

9. Compliance.  Records that show how the company complies with industry regulations, data privacy laws, and security standards. This may include audit logs, risk assessments, and documentation of compliance controls.

 

Schedule a Call

Get the most out of your organization's IT

Get in touch with us today   dyn_arrow

Our Core Services

It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.
Go Deeper Arrow Icon

Managed IT Services

Make IT yours with comprehensive managed IT solutions tailored to your firm's unique model and goals.
Go Deeper Arrow Icon

IT Consulting

Take IT to the next level with a top-tier technology partner that goes deeper to deliver on your evolving business needs.
Go Deeper Arrow Icon

Cyber Security

Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.
Go Deeper Arrow Icon

IT Audits

Uncover your IT potential with a systematic review of your IT strengths and weaknesses.

We Do IT Differently

A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.

Hand with dollar sign icon

Predictable Pricing

A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
Handshake icon

Concierge-Level Service

A dedicated primary technician delivers white-glove service at every touch point.

Lightbulb over head icon

Only Experts

A team of senior specialists from every IT discipline provides the right solution every time.
Chart up and to the right icon

Start Smart

A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
Bagde with check mark icon

Compliance Experts

Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
Three people icon

100% Local

Based right in your backyard, our entire team is local to the Pacific Northwest.
Chat bubbles icon

Committed to Communication

Always up to speed on your IT, your team is quick to respond with a clear plan of action.
Four hands interconnected icon

Personalized Support

Real support from real people who know you and your business, not an automated system.

More About Managed IT Services

dyn_cyber_security_101

What Are Managed IT Services, Really?

For small to mid-sized businesses, finding the right level of IT support can be especially challenging, since...

Read More

user_security

Basic IT Budgeting for Your Business

Investing in IT is about much more than hardware and software. The dollars you allocate will fuel your growth...

Read More

security_awareness

Comparing IT Support Solutions

In general, there are four types of IT solutions available to businesses with 200 or fewer employees....

Read More

Get IT Right This Time

You deserve focused, expert-managed IT services that meet your complex needs.
Let’s Talk

FAQs

Why is IT Documentation important?
Without IT Documentation your organization risks not knowing what hardware and software is being used by your teams, wasted dollars on hardware and software you already have, slow recovery times from failures, and loss of productivity from onboarding new employees much slower than you should.
How can you protect your small business against a cyber attack?
To protect your small business against a cyber attack, implement strong passwords and multi-factor authentication, keep software updated, and use antivirus programs. Train employees on cyber security best practices, regularly back up data, and limit access to sensitive information. Establish a response plan for potential breaches to minimize damage. Proactive measures are essential for safeguarding your business.
What should IT Documentation services include?
IT Documentation services should provide you with comprehensive documentation of all your IT assets, regular updates to that documentation, assistance with disaster recovery planning, and the implementation of new security policies and compliance measures.