When there's a disconnect between your IT and what your expectations, it's harder to achieve your business goals.
Why IT Business Reviews Matter
You need to know your IT and the managed services you receive are in line with your expectations and goals. Without this regular information you risk:
Not achieving your goals
Not optimizing your IT
Not knowing where you IT is currently missing the mark makes you much less efficient.
Overspending on IT
Without regular IT business reviews, it's hard to know whether you're getting what your paying for from your IT provider.
Missed opportunities
A lack of regular reviews means new technologies that could benefit your business can go unnoticed.
From Our Blog
The Importance of Regular IT Business Reviews
The relationship between a company and its IT services provider is just that — a relationship.
Part of that relationship is regular IT business reviews, which are extensive sit downs conducted quarterly or bi-annually to assess IT service performance, align technology initiatives and business objectives, and plan for future needs.
During our reviews with clients, we normally focus on these seven areas:
1. Performance metrics and service delivery
This is a detailed analysis of service availability, response times, incident resolution rates, and adherence to service-level agreements (SLAs). Reviewing these metrics helps assess whether our IT services are meeting the client’s needs and where improvements can be made.
2. IT infrastructure assessment
We review the current state of the client’s IT infrastructure, including hardware, software, and network systems, to identify any gaps or outdated components. This assessment provides insights into potential areas for upgrades, maintenance, or optimization to improve overall system performance.
3. Project updates and roadmap
Ongoing IT projects are discussed, focusing on their progress, outcomes, and any challenges faced. Additionally, we discuss the IT roadmap we’ve developed with clients, outlining future projects, timelines, and expected benefits. This ensures that projects are aligned with business goals and that there is a clear plan for their execution.
4. Security and risk management
We review recent security incidents, the client’s current security posture, and any vulnerabilities that need to be addressed. We also discuss measures to mitigate risks, including updates to security policies, employee training, and the implementation of new security technologies.
Our Core Services
It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.
Managed IT Services
Make IT yours with comprehensive managed IT solutions tailored to your firm's unique model and goals.
IT Consulting
Take IT to the next level with a top-tier technology partner that goes deeper to deliver on your evolving business needs.
Cyber Security
Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.
IT Audits
Uncover your IT potential with a systematic review of your IT strengths and weaknesses.
We Do IT Differently
A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.
Predictable Pricing
A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
Concierge-Level Service
A dedicated primary technician delivers white-glove service at every touch point.
Only Experts
A team of senior specialists from every IT discipline provides the right solution every time.
Start Smart
A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
Compliance Experts
Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
100% Local
Based right in your backyard, our entire team is local to the Pacific Northwest.
Committed to Communication
Always up to speed on your IT, your team is quick to respond with a clear plan of action.
Personalized Support
Real support from real people who know you and your business, not an automated system.
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