Help Desk Support

Recover from issues quickly with a dedicated team of support.

Get Started

More Than a Help Desk Ticket System

Lower cost IT providers usually farm out their help desk support to a third party. While this can work, and it is technically a help desk, third party help desks are often not local and, in many cases, completely offshore.

We believe that companies, no matter their size, benefit greatly from having a dedicated, primary technician with a team of support behind them.

Why Help Desk Support Matters

Your IT support system needs to do two things: be readily available and truly understand your business. Without a team of support, you risk wasting time and money getting even simple issues resolved.

dyn_help_desk_icon1

Slow response times

Third-party and offshore support can vary in quality, slowing your down.
dyn_help_desk_icon2

An escalation loop

You end up spending more time than you should waiting for problems to escalate up the chain of support.
dyn_help_desk_icon3

Quick "fixes"

Your support is more interested in getting things resolved quickly than correctly.

dyn_help_desk_icon4

Lack of knowledge

Your IT support doesn't understand your business or your goals.

What's Included?

  • A local full team of support
  • Support that understands your business
  • Access to true expertise
  • Proactive maintenance
  • Faster recovery times
  • Better support for your teams and customers

Schedule a Call

Get the most out of your organization's IT

Get in touch with us today   dyn_arrow

Our Core Services

It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.
Go Deeper Arrow Icon

Managed IT Services

Make IT yours with comprehensive managed IT solutions tailored to your firm's unique model and goals.
Go Deeper Arrow Icon

IT Consulting

Take IT to the next level with a top-tier technology partner that goes deeper to deliver on your evolving business needs.
Go Deeper Arrow Icon

Cyber Security

Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.
Go Deeper Arrow Icon

IT Audits

Uncover your IT potential with a systematic review of your IT strengths and weaknesses.

We Do IT Differently

A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.

Hand with dollar sign icon

Predictable Pricing

A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
Handshake icon

Concierge-Level Service

A dedicated primary technician delivers white-glove service at every touch point.

Lightbulb over head icon

Only Experts

A team of senior specialists from every IT discipline provides the right solution every time.
Chart up and to the right icon

Start Smart

A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
Bagde with check mark icon

Compliance Experts

Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
Three people icon

100% Local

Based right in your backyard, our entire team is local to the Pacific Northwest.
Chat bubbles icon

Committed to Communication

Always up to speed on your IT, your team is quick to respond with a clear plan of action.
Four hands interconnected icon

Personalized Support

Real support from real people who know you and your business, not an automated system.

More About Managed IT Services

dyn_cyber_security_101

What Are Managed IT Services, Really?

For small to mid-sized businesses, finding the right level of IT support can be especially challenging, since...

Read More

user_security

Basic IT Budgeting for Your Business

Investing in IT is about much more than hardware and software. The dollars you allocate will fuel your growth...

Read More

security_awareness

Comparing IT Support Solutions

In general, there are four types of IT solutions available to businesses with 200 or fewer employees....

Read More

Get IT Right This Time

You deserve focused, expert-managed IT services that meet your complex needs.
Let’s Talk

FAQs

What is Help Desk Support?

True Help Desk Support is much more than a ticket system. It provides you with a team of experts that is readily available and fully understands your business instead of an outsourced — often overseas — help desk that is often complex to navigate and slow to respond.

Why is Help Desk Support important?
Third party or offshore help desks, while often cheaper, put you at risk of wasting time and money to get even simple issues resolved. Quality of support can vary widely, with many help desks relying on quick “fixes” instead of taking the time to fully hear your concerns and issues so they can be swiftly resolved and prevented in the future.
What should an IT provider offering Help Desk Support cover?

Any IT provider offering Help Desk Support should provide you with a local team to handle both onsite and offsite issues, proactive maintenance, better support for your teams and customers, and expertise in addressing problems quickly and effectively.