Managing Hardware Warranty Replacement

Among the laundry list of things a small or mid-sized business owner needs to worry about, hardware warranties are usually down near the bottom.

After all, most warranties are pretty straightforward — you purchase something from a manufacturer or a third-party vendor, and you have replacement or repair coverage for a set amount of time.

But as simple as warranties may appear on the surface, managing the array of warranties most businesses have at any given time can be a time-consuming and resource-intensive process.

Chances are, as your business has grown, you’ve added new equipment as needed. 

That means the warranties included in your purchases are staggered, requiring you to have an entire spreadsheet of all the hardware you have, when it was purchased, who it was purchased through, and where their warranties are currently at during the hardware’s lifecycle.

This is a lot to keep track of if your company has 20 employees, let alone 200, and if you are dependent upon an in-house IT manager or team, simply keeping meticulous records — or even worse, contacting the company you’ve purchased from — turns into a major time suck.

Better hardware warranty management

When a piece of hardware goes down, it rarely happens in a vacuum.

Even the failure of an employee’s laptop has a ripple effect, since it leads to reduced productivity at best, an outright inability to accomplish anything at worst.

While most companies have a spare laptop kicking around, that supply is limited. Same for bigger infrastructure pieces like servers or WiFi access points

This is where having a trusted managed IT services provider is beneficial.

Here at Dynamic Computing, we have loaner hardware ready for clients. Every piece of hardware is tailored specifically for a client’s needs and workflows, so if a workstation or a server fails, we can replace the piece of equipment quickly.

We also provide our clients with comprehensive warranty management services that go above and beyond simply juggling warranties, including:

• Proactive monitoring and maintenance to detect potential issues before they escalate into significant problems, including performing regular maintenance, updates, and patches to minimize the risk of hardware failures
  
  
• Diagnosis and support to quickly identify the root cause of a problem and determine whether it falls under warranty coverage
  
  
• Vendor management and a single point of contact for all hardware-related issues, including coordinating warranty claims, tracking the status of replacements, and ensuring timely delivery and installation of replacement parts
  
  
• Efficient claim processing that reduces delays and ensures a prompt resolution of hardware issues
  
  
• Inventory management to track hardware components, including warranty status, expiration dates, and maintenance history
  
  
• On-site support and installation of larger infrastructure like replacement or repaired servers, including configuring them to work seamlessly with existing systems and conducting thorough testing to ensure functionality
  
  

Combined, these services both limit the hassles of hardware failures and allow our clients to completely offload their entire hardware warranty management — and all the headaches it normally creates.

Things break, but they don’t have to break you

It’s a simple fact that no hardware is infallible. Everything has an expiration date, and sometimes that date arrives well before it should.

By outsourcing your hardware warranty management, you can ensure that any failure doesn’t have to slow down your business. You can also rest easy knowing that you don’t need to keep track of warranty expiration dates that are staggered and complex to keep on top of.

If you’re currently struggling with the job of keeping track of all your hardware warranties, or would just like to stop worrying about it altogether, schedule some time to talk with us.